FREQUENTLY ASKED QUESTIONS

WHERE ARE YOU LOCATED? AND DO YOU HAVE A STORE FRONT?

Our warehouse and fulfillment center is based in Rancho Cucamonga, Southern California. While most of our business is conducted online, we warmly welcome walk-ins during store hours to explore our curated selection of beautiful products. Many of our customers also bring in their finished or in-progress projects for a show-and-tell or to see if we carry specific items in colors that complement their creations.

WHAT ARE YOUR STORE HOURS?

Our store hours are,

Tuesday through Friday, 11 AM to 4 PM

Saturday from 11 AM to 2 PM, excluding holidays.

If you plan to visit, please feel free to contact us at (909) 907-9753 to let us know.

WHEN WILL MY ORDER SHIP?

We pride ourselves on processing your order quickly, with most orders shipping out of our facility in less than 24 hours. In cases of high demand, orders can take up to 72 hours. Please remember that shipping times is outside of order processing time, and it is calculated by the Post Office and delivery times are not guaranteed by Indo Love Kreation.  It is not unusual for packages to arrive after their intended delivery date. 

WHEN WILL AN OUT OF STOCK ITEM BE AVAILABLE?

On the product page, you'll find a button that says 'Notify Me When Available.' Simply enter your email address, and we'll notify you as soon as the item you're looking for becomes available.

HOW CAN I ADD SOMETHING TO MY ORDER THAT I JUST PLACED?

If you haven't received tracking information yet, it means your order has not been processed. You can still add items to your order by contacting us via phone, email, or direct message. Once the additional item(s) are added, we will send you an updated invoice with a payment link.

DO YOU OFFER COMBINE SHIPPING?

To ensure the efficient processing of all orders, we have a streamlined packing system in place, which unfortunately means we're unable to combine shipments at this time. We sincerely appreciate your understanding and patience as we work to provide the best service possible.

WHAT IF I'M NOT SATISFY WITH MY PURCHASE. CAN I RETURN THE PRODUCT?

If for any reason you are not satisfied, you may return your product for a refund. Shipping fees are not refundable. Please visit this link for further information.